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Frequently Asked Questions

How long does the approval process take?

Once your application is complete, the processing time is usually 24 hours or less, especially if we receive your application before noon EST. If approved, we will ship your terminal equipment promptly.

How soon will I get my money after the transaction is processed?

Visa, MasterCard, and Discover transactions are deposited next business day depending on the type of business.

Do I need a business license to obtain a merchant account?

You do not necessarily need to have a business license if you can provide a different acceptable documentation item that is required. These items vary depending upon the level of risk associated with your business. 

Do I need a business checking account to obtain a merchant account?

You only need a business checking account if your business is set up as a corporation. If it is a sole proprietorship, you may use a personal checking account or a business checking account.

Do I need to have American Express or Discover account before I apply?

No, you do not. We can do all this for you.

What is Interchange Fee?

A fee paid by an acquirer to an issuer for transactions entered into interchange. The interchange fee is a percentage applied, according to Visa/MasterCard regulations, to the dollar value of each transaction. There are multiple categories of interchange, and Visa and MasterCard each have their own criteria for their own categories. A transaction must meet the specified criteria for a category in order for that category's rate to be applied. Each transaction is evaluated individually, so various interchange rates may apply within one batch of merchant transactions.

Do I have to be PCI compliant?

Yes. Anyone who accepts credit card payments needs to comply with PCI-DSS rules.

What are the charges for PCI compliance? 

When you have a merchant account with us, we provide free PCI compliance validation. Please call (877) 623-2021 for assistance.

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